Due to a number of attempts at fraudulent use of credit cards on our site, we will now only process orders through our HSBC secure verification system, If HSBC cannot authorise we will not receive the order and therefore will be unable to process it. We are sorry for any inconvenience thereby caused. To process all orders, we will require a working telephone number as well as an email address, failure to do so may result in your order being delayed or cancelled.
|We aim to deliver within 28 days and many standard stock items are delivered within 7 days.|
|Made to measure items will only be ordered on receipt of conformation of sizes and delivery times will be advised at that time.
We deliver across most of the south of the country on our own vehicles and may use carriers to other areas or for urgent deliveries.
For Heavy items including windows and doors we generally use our own transport within the area shown . For deliveries to other areas we may not be able to arrange for an economical delivery or may have to charge an extra premium. We will always confirm when processing your enquiry.
We can specify the day but unfortunately cannot guarantee a delivery time.
If a particular delivery time or date is required please note this on your order and we will contact you before processing the order to advise if this is possible.
Receipt of goods
All deliveries must be signed for on receipt. If packaging looks damaged please sign as damaged on delivery note. If you suspect the items inside the packaging to be damaged, please check and sign for accordingly. If your items turn out to be damaged and you haven’t signed for them as damaged we will not send FOC replacements out. If you have signed as anything apart from ‘damaged’ we will not be able to claim from the delivery company
For all deliveries you must arrange for someone to be in to accept delivery.
For large or heavy items you must arrange for someone to assist in offloading the delivery.
|Orders to Mainland England and Wales start at £15 inc vat delivery charge for weekday deliveries.
Bulky items, such as doors and fencing may incur higher postage costs, these will automatically be calculated by our system for you.
We can deliver by courier on a Saturday from £25 on in stock items, provided your order is placed before midnight on a Thursday.
For orders placed after 12pm on a Friday we will contact you to advise of the next possible delivery date.
If any items are out of stock, we will notify you as soon as we can to re-arrange delivery.
All deliveries must be signed for on receipt. Please check the packaging and its contents for any damage. If packaging looks damaged please sign as damaged on delivery note.
If you suspect the items inside the packaging to be damaged, please check before the courier leaves and sign for accordingly.
If your items turn out to be damaged and you haven’t signed for them as damaged we will not be able to claim from the delivery company, and as a result we will not send FOC replacements out.
|For Offshore locations we will advise on delivery charges upon receipt of order.
We reserve the right to refuse or accept any order and to charge delivery for oversized items or items that require special handling.
You must notify us of any access problems (e.g. Narrow or stepped access) at the time of your order enquiry.
Any delivery charges will be stated on our order acceptance
If we are unable to make a previously arranged delivery due to incorrect access details being given, or if no one is available to accept a delivery, or if no one is available to assist with large or heavy items we will charge for subsequent attempts to deliver.