0800 316 1217

info@kentsdirect.com

Data Protection

DATA PROTECTION

 

We are registered with the Information Commissioners Office under the Data Protection Act 1988

and conform to the General Data Protection Regulations May 2018.

 

We will use the personal data you provide us to lawfully process and record your order activity.

This will mean that we will be able to trace your previous orders if you wish to return an item or order the same item again.

We will also be able to confirm purchase dates in case of guarantee queries.

If you provide telephone number or email address we will be able to contact you in relation to your order or your request for information.

If you provide your address we will be able to deliver to you.

If you are a trade account customer we will also use the information you provide to check your credit worthiness, to send invoices and statements to you, as well as to processing your purchase and payment history.

In the event of a bad debt we may share your data with legal advisors and courts to enable us to recover monies due to us.

We will not share your personal information with any other business except in the case of a bad debt as above.

 

Marketing Opt-In

If you choose to Opt-In to receive marketing information from us, we will use the data you provide to email or Facebook message or direct mail you only with the types of offers and newsletters you choose to receive.

We will not share your personal information with any other business

 

You may withdraw your consent to our use of your data at any time

You may email us at dataprotection@kentsdirect.com or write to your local branch of Kent Building Plastics (UK) Ltd with your instructions if you wish us to do any of the following:-

  1. Stop using your personal data for marketing which we will endeavour to do within 7 working days. (see note 1)
  2. Stop holding your personal data and which we will endeavour to do within 7 working days. (see note 1)
  1. Request a copy of your personal data and we will try to issue within 7 working days. (see Note 1)

Note 1. We will keep details of orders on our systems so that we can meet our legal, accounting and taxation requirements.

 

Time limit on Data Storage

We will keep your personal information for marketing purposes for 2 years from your most recent opt-in agreement.

We will keep data of your order history for a period of approximately 8 full financial years to meet our accounting legal requirements.

 

You have the right to complain to the Information Commissioners Office if you believe there is any issue in the way we handle your data.